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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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11 Customer Care Trends That Have Shaken Things Up in 2024
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for consumers everywhere. In this...
11 Customer Care Trends That Have Shaken Things Up in 2024
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for consumers everywhere. In this...
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5 Tips for Live & Recorded Call Calibration
Let’s say you were building a house, but every carpenter on the job site was using a different sized tape measure. The results...
Inbound Call Center Metrics: Top Contact Center Strategies
Inbound call center metrics are a performance indicator of critical concern in a time when contact centers are the lifeline of customer service. They are a critical piece of the customer satisfaction puzzle. Despite a global pandemic affecting operations – shifting from onsite to remote – businesses still need to navigate similar customer needs and optimize for the customer experience.
Text Message Marketing Best Practices & SMS Compliance
Text message marketing best practices and SMS compliance go hand in hand. Both are essential components of a successful SMS marketing program.
IVR Customer Service: 7 Tips to Improve Your Customers’ Experience
Interactive voice response (IVR) customer service can be a great way to improve your customers' experience. By using an...
How to Decrease Average Handle Time in a Call Center
If you're running a call center, then you want to know how to decrease average handle time in a call center. This can be a...
5 Baffling Email Ticket System Mistakes & How To Fix Them
Ticketing support systems are a crucial component of a busy call center. A solid ticketing system helps optimize agent...
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