Check out all the insights and innovations happening in today’s modern contact center.
Cities, states, and towns across the country are restricting business operations, closing schools, and encouraging self-isolation to slow the spread of the coronavirus. When social gatherings become a health hazard, some of us may be scratching our heads wondering how...
How An Automated Cloud Can Work For Your Business The Key Benefits of Using an Automated Dialing Platform Today, we’re focusing our attention on the Automated Cloud, and the value it can deliver to your company. The Automated Cloud is a type of platform that uses the...
LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and accelerate digital strategies Other new innovations highlighted by LiveVox at the event include integrated Chatbots and Pro-active Blacklist...
Consumer Consent Management is not a new concept, as some of you may be reading this on your mobile phones know, and the pressure continues to mount on contact centers to evolve. For those in highly regulated environments, the adoption of non-voice channels has been...
2017 was another interesting year in TCPA technology developments. With the rate of TCPA complaints filed with the FCC close to 2016’s record breaking statistics of over 4,000+*, caution regarding contact center outreach will no doubt be dictating engagement...
In the first post of this three-part series, we covered why managing consumer consent is important in a multichannel environment. With this second entry, we'll look at the four components that make up an effective consent management strategy. While each contact center...
Looking to lower the Cost of TCPA Compliance? In a recent study of 270+ contact center leaders, the TCPA continues to be a top concern in 2017*. With TCPA lawsuits in 2016 finishing 31.8% higher than the year before**, there is no doubt that the risk of TCPA...
Managing Massachusetts……………. For ARM agencies and the businesses they service, Massachusetts is a notoriously difficult state to manage contact attempts. Massachusetts retains one of the most restrictive set of debt collection requirements as shown in the summary on...
TCPA litigation hit an all-time high in 2016, breaking 4,000+ cases through October, increasing 80% YTD. This unbelievable growth in TCPA lawsuits since 2007 is evident in the chart below with no indication of slowing down in 2017. In conjunction with this...
As an ARM executive, you are most likely seeking ways to prepare your business for the Consumer Financial Protection Bureau’s (CFPB) proposed new rules. Announced in July 2016, the CFPB’s overhaul of debt collection practices is going to impact your business...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
