Check out all the insights and innovations happening in today’s modern contact center.
Interested in learning about the best chatbots For WhatsApp? Much like relationships between people, business and customer relationships evolve in several stages. People start off as strangers, graduate to acquaintances, then enter the casual friendship phase, and...
Large companies with a global reach need a way to centralize customer communication. By using a messaging platform like WhatsApp for Business, companies can easily scale their outreach efforts while providing an enhanced customer experience. One central point of...
Your call center is a place of opportunity. Customers reach out to your contact center for many reasons. They may need information, have a problem with their account, or need to pay a bill. No matter the reason they call, it is an opportunity to win repeat...
re you interested in getting started with WhatsApp Business? Many contact centers are coming to rely on WhatsApp to provide their customers with an improved experience.
What is social customer service? It’s exactly what it sounds like! Providing support, informational resources, and engagement to your customers over social media channels. Table of contentsThe next era of support in the call centerFrom multichannel, to...
Whatsapp message templates are an integral component of any WhatsApp-based customer communication workflow
Inbound call center metrics are a performance indicator of critical concern in a time when contact centers are the lifeline of customer service. They are a critical piece of the customer satisfaction puzzle. Despite a global pandemic affecting operations – shifting from onsite to remote – businesses still need to navigate similar customer needs and optimize for the customer experience.
Text message marketing best practices and SMS compliance go hand in hand. Both are essential components of a successful SMS marketing program.
Creating a superior digital customer experience is how businesses from any industry ensure that their customers stay loyal to a brand. In an average retail store twenty years ago, this could have looked like friendly, confident sales associates, sparkling clean...
Automatic call distributors (ACD Phone System) are responsible for routing inbound calls to a call center to the right person. The way ACD systems function has changed significantly over the past decade.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
