Check out all the insights and innovations happening in today’s modern contact center.
The capabilities and efficiencies of your contact center drive business goals. Real-time reporting and business intelligence allow you to get a full view of your business and make the necessary changes to optimize your output. Reporting enables you to make...
Contact centers can be one of the most important aspects of your business and also one of the most frustrating. Between maintaining agent satisfaction, technology integrations, and customer sentiment, creating a highly-functional, top-level inbound contact center can...
AI in the contact center is not a new concept, but it has often been viewed with trepidation by agents as something that is coming to replace them entirely. While AI is an incredible and rapidly evolving technology an agent-less future is nowhere near on the horizon...
We often say your customer service agents are your number one asset. This is true for obvious reasons when it comes to customer satisfaction, as your agents are often the first and possibly the only human representative of your company that a customer interacts...
In today’s digital environment, contact centers must manage the efficiency, performance, and compliance of not just what is happening on a phone call, but also what is happening on Email, SMS, and chat interactions to name a few. With each new channel, a new data set...
The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new. Systems integrations have long been implemented to provide business owners with enhancements to support their current...
We are excited to announce the General Availability of Platform 5 on April 3, 2017. This new release provides our customers with the latest contact center technologies, takes the LiveVox portal experience to the next level and helps your contact center take one more...
Why Email? As consumers leave their traditional phone lines behind and expand to other communication channels, email use is on the rise as a channel for contact centers to connect. These "hyper"-connected consumers expect to be met through their channel of choice,...
User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect that we keep in mind while designing the...
We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog post, we will walk you through the features that...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
