A cloud CRM is a customer relationship management tool that’s used to provide a satisfactory customer experience.
Digital Transformation
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
How Auto Dialer Software Can Help You Generate More Leads
If you are looking for a way to generate more leads for your contact center, then consider using an auto dialer software. This software can help you reach more potential customers and increase your chances of making a sale. In this blog post, we detail how auto dialer...
7 Questions to Ask when Evaluating Helpdesk Software
Your helpdesk software is the point of entry for accessing support. Evaluating your helpdesk software every so often is necessary to keep your support desk in good working order. As the point of entry to support, it should have features that make ticket...
Global Call Center Solutions: 5 Must-Have Tools
When it comes to global customer service, you need the right tools in order to succeed. A global call center solution can help you connect with customers all over the world, but only if you have the right technology in place. And with the rise of digital channels and...
What’s the Difference Between On-prem and Cloud PBX?
The debate between on-premise and cloud PBX phone setups has been going on for as long as they’ve both been available. With the phasing out of PSTN (Public Switchboard Telephone Networks) over the last decade, companies have turned to PBX phone systems that function by transferring voice data over the Internet.
Recession-Proof Your Contact Center: How to Navigate a Downturn
Maintaining a contact center is no easy feat. Factor in a recession and it can seem near impossible. Here are 5 recession-busting hacks that’ll help drive revenue, engagement, and cost-efficiency.
How to Break Your Middle Funnel Bottleneck (With Examples)
Are you struggling to get more leads through your middle funnel? You're not alone. Many businesses find themselves in this situation, and it can be tough to break through the bottleneck. In this blog post, we'll break down how to identify and remedy middle funnel...
Lending Lead Generation: Strategic Guide for Contact Center Managers
Lending Lead Generation is essential for any business, but it can be especially challenging for lenders. When potential borrowers are searching for a loan, they may not know who to turn to – which is where you come in.
Call Center Best Practices for Workforce Engagement
Call center employee engagement best practices include recognition, quality software for efficient workflows, flexibility, teamwork, and valued agent feedback.
How To Improve Service Levels in Your Call Center
Discover how to improve service levels and exceed customer expectations in your contact center.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.