Check out all the insights and innovations happening in today’s modern contact center.
As a seasoned customer service professional, you know that customer care and contact center operations departments are always seeking innovative ways to create efficiency, improve agent productivity, and reduce technology overhead. In today's fast-paced business...
Providing top-quality customer service is the one of the primary focuses of any customer service system. Before the rise of social media, companies spent their marketing dollars on trying to figure out how to improve their products or services. Table of...
As if being a contact center agent wasn't already tough enough! They're expected to be product experts, communication gurus, and multitasking maestros all rolled into one. But fear not, generative AI technology has arrived to save the day. Table of contentsThe...
As a contact center manager, you're well aware of the challenges that come with managing a team of customer service representatives. One of the biggest challenges is finding ways to keep costs down while still delivering high-quality customer service. Agent attrition,...
If you're not retaining your customers, you're losing money. Understanding your customer churn rate one a key part to keeping long-term profits. In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to...
With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
At the core of the contact center is the software that enables agents to be more productive and provide quality customer support. The customer experience management tool your contact center uses should make agents more efficient and organized to boost overall...
There are several measures contact centers can take to gauge their success, and listening to call recordings is arguably one of the most important ones. After all, a Microsoft survey found that 44% of respondents in America still prefer to use the phone as their primary customer service channel. So, phone recordings can offer a wealth of knowledge for you and are worth taking the time to listen over.
Successful companies know that revenue and employee performance don’t paint the full picture. The customer perspective makes or breaks a business. Especially in today’s digital world where customer feedback is public and easily accessible. Identifying and acting on the voice of the customer (VoC) is critical in growing a company.
IVR technology has significantly improved the way that companies provide customer service. Most people may recognize IVR as a system that helps route customers to the right person they need to talk to.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
