Check out all the insights and innovations happening in today’s modern contact center.
Key performance indicators (KPIs) are invaluable tools that allow businesses to measure the effectiveness of their customer care efforts and identify areas for optimization. In this blog post, we will explore six essential Customer Care KPIs that provide valuable...
As a seasoned sales leader, David D’Antonio intuitively understands the importance of cultivating strong and meaningful customer relationships at LiveVox. Table of contentsInterview highlightsOn understanding the changing contact center landscape and why a...
It always comes back to the bottom line. Is the amount of money spent on a part of your business delivering the necessary return on investment? And when it comes to the less glamorous parts of a company, like contact centers, is the output rationalizing the...
There is no doubt that the way we engage is changing. The adoption of smart phones has opened the door to new ways of communicating, not only shifting how businesses communicate with customers, but also how the result of that communication is impacting the bottom...
So, you’re looking for customer service hacks for your contact center agents? Great, we can help with that. But first, storytime. Table of contentsWhen done with self-serviceWhen Using Asynchronous Channels (SMS, Webchat, WhatsApp)When done with IVRFinally… Human to...
As an experienced customer care manager, you’ve encountered your fair share of customer care challenges, from frustrated customers to confusing customer journeys. Table of contentsUnbearable hold times? It’s time to embrace self-service and digital channelsTools to...
We've all been there – in the throes of a mundane and uninspiring customer service experience that leaves us yawning and scrolling through our phones, longing for something more. But what if we told you that customer service doesn't have to be boring,...
As businesses continue to compete in the modern digital era, providing excellent customer service has become a crucial part of their success. Learning what is generative AI and how to use it in customer service can transform a business's relationship with customers....
If you’re having trouble getting the right people for your contact center, you’re not alone. One solution many businesses have implemented: virtual customer service. Table of contentsWhat is virtual customer service?Automated helpAround the clock customer...
Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors' baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
