Check out all the insights and innovations happening in today’s modern contact center.
Do you ever feel like your customer service data is a black hole? You put in all this effort to collect it, but you're not sure what to do with it. In this installment of LiveVox’s CX Reflex Series, veteran contact center guru and CX whisperer Annette Franz...
Providing quality customer service is a top priority for call center leadership. When customers receive poor service, their perception of that company can be negatively impacted. With social media at the forefront of 24/7, real-time communication, it’s far too easy...
Are you surprised when your customers don't share your rosy view of your company's customer experience? You're not alone. Many businesses struggle with the gap between their expectations and reality. In this video, Roy Atkinson explores some ways to close that gap and...
Great service depends on understanding your customer. You need to have a clear idea about who they are and what they want. This knowledge forms the basis for service that is personalized and can meet customer expectations. In this article we're going to explore...
Understanding the intricacies of customer identity is the linchpin of successful personalization in the contact center. If you’re looking to tailor customer service for different generations, then what follows will be particularly helpful. Table of...
When running a company, the way you charge people can make or break your business. If people feel like they are being ripped off then they will simply go elsewhere. Just a 5% increase in customer retention produces more than a 25% increase in profit. At the same time,...
As customer service professionals we all know that first impressions are vitally important. But what we may not all realize is just how little time we actually have to make a good one. According to psychological research, we form opinions within the first seven...
“A shot in the dark.” We’ve all heard that phrase before. You create a magical marketing campaign, send it to a list of 3000+ prospects and customers, and wait to see who opens your message and contacts you. How does customer segmentation work and what contact...
As customer service professionals we all know that first impressions are vitally important. But what we may not all realize is just how little time we actually have to make a good one. According to psychological research, we form opinions within the first seven...
Interactive voice response (IVR) customer service can be a great way to improve your customers' experience. By using an automated menu system, you can help customers get the information or help they need quickly and easily. However, there are a few things you can do...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
