Check out all the insights and innovations happening in today’s modern contact center.
2017 was another interesting year in TCPA technology developments. With the rate of TCPA complaints filed with the FCC close to 2016’s record breaking statistics of over 4,000+*, caution regarding contact center outreach will no doubt be dictating engagement...
In the first post of this three-part series, we covered why managing consumer consent is important in a multichannel environment. With this second entry, we'll look at the four components that make up an effective consent management strategy. While each contact center...
Looking to lower the Cost of TCPA Compliance? In a recent study of 270+ contact center leaders, the TCPA continues to be a top concern in 2017*. With TCPA lawsuits in 2016 finishing 31.8% higher than the year before**, there is no doubt that the risk of TCPA...
We are excited to announce the General Availability of Platform 5 on April 3, 2017. This new release provides our customers with the latest contact center technologies, takes the LiveVox portal experience to the next level and helps your contact center take one more...
Why Email? As consumers leave their traditional phone lines behind and expand to other communication channels, email use is on the rise as a channel for contact centers to connect. These "hyper"-connected consumers expect to be met through their channel of choice,...
In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations. We’re not at all surprised by this result, and in this post, we’ll discuss why contact...
Managing Massachusetts……………. For ARM agencies and the businesses they service, Massachusetts is a notoriously difficult state to manage contact attempts. Massachusetts retains one of the most restrictive set of debt collection requirements as shown in the summary on...
User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect that we keep in mind while designing the...
TCPA litigation hit an all-time high in 2016, breaking 4,000+ cases through October, increasing 80% YTD. This unbelievable growth in TCPA lawsuits since 2007 is evident in the chart below with no indication of slowing down in 2017. In conjunction with this...
We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog post, we will walk you through the features that...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
