Check out all the insights and innovations happening in today’s modern contact center.
Your quality process is what keeps your contact center functioning at the level you and your customers expect. It is imperative to be able to accurately measure how effective your processes are. You can use customer surveys, call recording, and training as tools...
AI: Artificial Intelligence. We’ve all heard the term, and most of us use AI on a daily basis. Does your phone use face recognition technology to unlock its screen? Have you ever deposited a check through your mobile banking app? The social media platform you...
PBX stands for private branch exchange. But what does it do? It sounds like a secret network where dogs might go to have their most prized tree branches valued and trade them or an interaction between libraries to trade books between branches on the sly. But, the...
Workforce management software is a key component of any well-organized and efficient contact center. A solid workforce management software (WFM) gives agents autonomy and encourages self-service within an organization. The right program will help propel your...
North Americans observe National Hispanic Heritage Month from September 15 to October 15, by celebrating the histories, cultures, and contributions of American citizens whose ancestors came from Spain, Mexico, the Caribbean, and Central, and South America. This...
These are the questions many call center managers ask themselves. But what if, instead, we asked: how do you improve the agent experience? After all, customer experience is dependent on how well agents can do their job. Here we explore a few tips to improve the...
Are you still wondering what all the chatbot hype is about? Well, if you ever enjoyed the convenience and ease of using Siri, Google, and Alexa, then you might want to re-evaluate your position. Although these virtual assistants are not chatbots per se, they are audio...
Protecting customers' privacy needs to be a top priority for every company in 2021. Living in this digital age means that it’s easier than ever to hack systems and steal someone’s information. Contact centers, especially, are constantly handling sensitive customer...
“If it isn’t broken, don’t fix it.” While plenty of people may live by these words, none of them are in the business of delivering exceptional customer experiences. Ensuring customer satisfaction means taking a critical eye to the status quo, harnessing the power of...
Creating a great customer experience has become increasingly complex as inbound volumes increase, communication channels expand, and new regulatory requirements are introduced. Contact centers need a solution that evolves, providing the capabilities and...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
