Creating a great customer experience has become increasingly complex as inbound volumes increase, communication channels expand, and new regulatory requirements are introduced.
Contact centers need a solution that evolves, providing the capabilities and expertise necessary to untangle the complicated web of contact center operations, eliminate channel siloes, and reduce costs.
Watch our latest webinar – The Total Economic Impact of LiveVox’s Contact Center Platform – to hear our speakers discuss the risk-adjusted findings from the Total Economic Impact™ study and how contact centers are delivering seamless customer experiences and improving their ROI with LiveVox’s unified platform.
Our speakers for this webinar include:
- Art Schoeller
Vice President & Principal Analyst – Forrester
- Nick Ferrif
Senior Consultant, Total Economic Impact™ – Forrester
- Nick Bandy
Chief Marketing Officer – LiveVox
- Boris Grinshpun
Vice President of Product Strategy – LiveVox
In this webinar, you’ll learn about the following:
- How contact centers are leveraging LiveVox’s integrated platform to achieve a 229% ROI and $8.7M net present value
- The risk-adjusted findings from the Total Economic Impact Study, conducted by Forrester Consulting on behalf of LiveVox
- What to expect from your contact center technology provider to ensure the strongest return on your investment.