August 13, 2021

On-Demand Webinar: The Total Economic Impact of LiveVox’s Contact Center Platform

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Creating a great customer experience has become increasingly complex as inbound volumes increase, communication channels expand, and new regulatory requirements are introduced. 

Contact centers need a solution that evolves, providing the capabilities and expertise necessary to untangle the complicated web of contact center operations, eliminate channel siloes, and reduce costs.

Watch our latest webinar – The Total Economic Impact of LiveVox’s Contact Center Platform – to hear our speakers discuss the risk-adjusted findings from the Total Economic Impact™ study and how contact centers are delivering seamless customer experiences and improving their ROI with LiveVox’s unified platform.

Our speakers for this webinar include:

  • Art Schoeller
    Vice President & Principal Analyst – Forrester
  • Nick Ferrif
    Senior Consultant, Total Economic Impact™ – Forrester
  • Nick Bandy
    Chief Marketing Officer – LiveVox
  • Boris Grinshpun
    Vice President of Product Strategy – LiveVox

In this webinar, you’ll learn about the following:

  • How contact centers are leveraging LiveVox’s integrated platform to achieve a 229% ROI and $8.7M net present value
  • The risk-adjusted findings from the Total Economic Impact Study, conducted by Forrester Consulting on behalf of LiveVox
  • What to expect from your contact center technology provider to ensure the strongest return on your investment.

If improving your contact center’s performance is top-of-mind, this is the webinar for you. View the recording here. You can also download the aforementioned study here.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit

To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at (844) 207-6663.

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