Check out all the insights and innovations happening in today’s modern contact center.
Today’s generation of consumers are much different when compared to the previous one. The on-demand and quick service that has become standard has changed the way businesses interact with customers. The call center is no different. It was only two decades ago that...
In their most recent virtual Coffee Chat, LiveVox’s Women in Tech Co-Chairs Victoria Edwards and Dawn Fletcher explored the mindset and motivations of the upcoming generation of tech professionals. Students Missy Bridgwater, University of California, Los Angeles, and...
Aragon Research has released its fourth Aragon Research Globe™ for Intelligent Contact Centers (ICCs), evaluating a market in transition as organizations look to move to the cloud, enhance agent capabilities, and digital labor continues to grow. LiveVox is...
In this article, we’re going to explore the best practices for using speech analytics in call centers.
The contact center workforce management industry is changing, and that's a good thing. Call centers are becoming more tech-oriented, and workforce management is a key part of this change. Table of contentsTips for call center workforce managementImprove scheduling...
Call center automation has become a staple for enterprises. In today’s ultra-fast paced environment, companies have been looking for efficient ways to deliver high-quality service while simultaneously ensuring employee satisfaction.
The contact manager is a vital customer service function that helps companies retain their customers, increase loyalty, and build their brand. To do this, agents must be equipped with the right tools to make every interaction as easy and seamless as possible for the...
Great service depends on understanding your customer. You need to have a clear idea about who they are and what they want. This knowledge forms the basis for service that is personalized and can meet customer expectations. In this article we're going to explore...
Calling All Game Changers: Evolving the LiveVox Brand to Help You Transform Yours We’ve Been Doing a Lot of Thinking Lately A lot of thinking about you. A contact center leader doing everything you can to keep up with an industry that’s rapidly changing every single...
Keeping up with ever-changing contact center automation technology is important to be able to effectively deliver an enhanced customer experience. Table of contentsAuthenticationOutreach campaignsIntelligent IVR & Intelligent virtual assistantsChatbotsLiveVox...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
