In their latest eBook, Frost & Sullivan dive into the connection between agent and customer experience. Exceptional Agent Experience Drives an Exceptional Customer Experience Start with agent desktops & pre-configured workflows According to Frost...
Results for "agent experience"
The Impact of Agent Experience in Customer Service Success
Three-quarters of call center leaders say improving the customer experience is a “very important” factor driving their decision to update their contact center software. That’s one of the insights from a recent LiveVox survey of call center professionals at the...
Evolving to an At-Home Agent Experience
Evolving to an At-Home Agent Experience While many contact centers rely on traditional office setups, as the effects of the COVID-19 pandemic develop and we all work together to slow the virus' spread through social distancing, there could be an effect on how you...
How to Empower Agents to Deliver a Patient-Centric Experience
Get the insights on how to deliver an enhanced patient experience through agent empowerment.
Forrester Study: Agent & Customer Experiences Improve With Integrated Contact Center Solutions
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2020 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. Below we’ve outlined...
Research Study Commissioned by LiveVox Reveals Path to Improved Contact Center Agent and Customer Experience
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. In a press release...
Boost Contact Center Agent Engagement to Unlock Higher Productivity
Agent engagement consistently ranks as a top challenge for contact center management, and understandably so. Ultimately, it affects whether agents are productive, adhere to schedules, and provide a positive or negative customer experience. Disengagement leads to agent...
Maximizing Remote Agent Performance: How to Use Analytics to Spot Trends and Opportunities
Maximizing workforce performance is a constant concern for contact center management. It’s a priority that becomes even more challenging when overseeing a remote or hybrid workforce. Table of contentsLay the groundwork with clear objectivesSpotting...
AI Overview: 10 Uses for AI in the Contact Center That Will Dramatically Improve Your Customer Experience (With Examples)
In the realm of contact centers, Artificial Intelligence (AI) is reshaping the game with its intelligent prowess. AI's transformative capabilities are changing the contact center industry quickly, enabling businesses to elevate customer experiences to new and exciting...
Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance
Large language models are an exciting, if mystifying and maybe even a little daunting, advancement in machine learning and natural language processing. Table of contentsWhat is a large language model? Understanding the essence of large language modelsThe...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.