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LiveVox U-Series offering Pushes Deeper into Digital Engagement. SAN FRANCISCO, CA — December 10, 2019 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform...
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Industry Call Center Operations Experts, Paul McGee and Jonathon Ritchie will discuss real life “do’s and don’ts” for...
LiveVox Shares How to Integrate Multichannel Engagement Strategies that Drive Enhanced Patient Experience and Self-Service
Join industry technology and operation leaders as they discuss a practical approach to adopting multichannel workflows focused...
LiveVox Director of Product Management, Boris Grinshpun, will join industry leaders on a panel to discuss a practical approach...
LiveVox Joins Discussion on Recent Case Law Impacting Contact Center Operations at 2017 PACE Washington Summit
LiveVox General Counsel, Mark Mallah, will join industry leaders on a panel to discuss how the courts are shaping consumer...
LiveVox Joins Discussion on Challenges and Solutions to Multichannel Strategies at insideARM’s CRC Innovation Council
LiveVox, a member of insideARM’s Consumer Relations Consortium (CRC) Innovation Council Leadership Committee, will join other...
Learn about integrating multichannel consent capture into existing workflows Hear legal counsel, in addition to technology and...
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.