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LiveVox and Strategic Link Lead an Omnichannel Think Tank at Customer Contact Week Winter 2020
LiveVox Sr. Director of Product Marketing, Jim Lynch, will join Jennifer Kuechler, COO, Strategic Link, to share how contact centers are using data to simplify the path to a personalized customer experience with new channels. The session, “Omnichannel Think Tank: How to Leverage Data to Optimize...
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News Archives
LiveVox Joins Industry Leaders At CRC Innovation Council Meeting To Discuss How Digital Engagement Is Transforming Collection Strategies
LiveVox General Counsel, Mark Mallah, Strategic Product Director, Paul McGee, and Vice President of Sales, David D’Antonio, will...
LiveVox Joins Discussion On Best Practices For Mitigating Risk In A Digital Environment At Drinker Biddle Conference
LiveVox General Counsel, Mark Mallah, joins William Maxson, the Federal Trade Commission, Melissa Bateman Fitzgerald, Gryphon...
LiveVox Discusses Multichannel Consent Tracking at the Fall 2018 insideARM’s ARM-U
Voice, Email, and SMS are governed by various regulatory and industry requirements spanning the TCPA, CTIA, FDCPA, TSR, and...
LiveVox Joins Discussion on TCPA and Regulatory Trends at 2018 PACE Washington Summit
LiveVox General Counsel, Mark Mallah, joins Reid Houser, Head of Global Compliance and Privacy Officer, Sitel Operating...
DC Court Reverses Key Provisions in FCC’s 2015 TCPA Rules
LiveVox Joins Innovista Law to Provide Insight on TCPA Takeaways from 2017 in Upcoming Webinar
LiveVox General Counsel, Mark Mallah, will join Joseph Bowser, Founder and Partner, Innovista Law on an exclusive webinar...
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
