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How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence
Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan SANTA CLARA, Calif. – July 13, 2021– An important outcome of the increasing demand for omnichannel engagement is contact...
News Archives
LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
LiveVox U-Series offering Pushes Deeper into Digital Engagement. SAN FRANCISCO, CA — December 10, 2019 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in...
LiveVox Shares Key Legal Developments for Contact Centers at the 2019 PACE Washington Summit
LiveVox General Counsel, Mark Mallah, joins Michele Shuster, Mac Murray and Shuster LLP, and Reid Houser, Sitel Operating Corporation, on a panel discussing the latest regulatory developments and compliance risk in the contact center at the 2019 PACE...
LiveVox Shares Best Practices to Providing Seamless Omnichannel Engagement at Customer Contact Week Fall 2019
LiveVox Sr. Director of Product Marketing, Jim Lynch, will lead an interactive discussion group (IDG) covering top trends and best practices to achieving true omnichannel engagement and delivering seamless customer journeys The session, “Interactive...
LiveVox and TDECU Share Keys to Optimizing the Customer Experience in a Digital Environment at CCW 2019
Anthony Warden, VP of Contact Centers, Texas Dow Employees Credit Union (TDECU), and Boris Grinshpun, General Manager of Digital Solutions, LiveVox, will lead an interactive discussion group (IDG) covering the top trends and best practices driving digital...
LiveVox Hosts Panel on Digital Adoption with Alorica Financial, Frost-Arnett at insideARM’s 2019 First Party Summit
LiveVox General Manager of Digital Solutions, Boris Grinshpun, and Sr. Director of Product Marketing, Jim Lynch, will join financial services contact center leaders, Mike Rosenthal of Alorica Financial, and Alan Clayton of Frost-Arnett, to discuss how...
LIVEVOX HOSTS FINANCIAL SERVICES PANEL ON A SIMPLIFIED PATH TO SEAMLESS DIGITAL ENGAGEMENT AT CCW 2019 IN LAS VEGAS
LiveVox will host a discussion featuring leaders from Texas Dow Employees Credit Union (TDECU), American First Finance (AFF), and Security National Automotive Acceptance Company (SNAAC) as they share best practices in overcoming the pitfalls of cross-channel...
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
