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OTDAmericas Selects LiveVox’s Cloud Contact Center Platform to Optimize Customer Engagement and Mitigate Risk
LiveVox’s innovative CCaaS platform will provide OTDAmericas with a competitive advantage, optimizing global customer engagement experiences across the customer journey with multilingual options. Tampa, Florida and San Francisco, California, June 8, 2023 – OTDAmericas, a global business process...
News Archives
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI
The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center SAN FRANCISCO, CA – May 4, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”)...
LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Center Harm Customer Experience by Impeding Agent Productivity
New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement channels SAN FRANCISCO, CA – May 4, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading...
CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience
LiveVox’s omnichannel contact center solutions to deliver advanced personalization and seamless self-service capabilities for CFNA customers SAN FRANCISCO, CA – April 11, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading...
LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program
New channel program will leverage LiveVox’s sales enablement, technical guidance, and competitive incentives to enable partners to deliver powerful digital transformation projects and differentiate the value they provide to contact center customers SAN...
LiveVox’s SpeechIQ® with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022
AI-powered speech analytics with pre-integrated quality management capabilities provides 100% visibility into voice, email, SMS, and chat conversations with targeted coaching and eLearning capabilities to improve contact center performance SAN FRANCISCO, CA...
LiveVox to Sponsor and Present at Enterprise Connect Conference, Focusing on Practical AI Solutions and Digital Messaging for the Contact Center
The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce Engagement Management, as well as its PBX, BusinessPhone SAN FRANCISCO, CA – March 18, 2022 – LiveVox Holdings, Inc. (“LiveVox” or...
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security