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SAN FRANCISCO--LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has announced the hire of Dan DeLozier as Area Vice President of Channel and Alliances. LiveVox will draw on DeLozier’s 16 years of experience...
Voice, Email, and SMS are governed by various regulatory and industry requirements spanning the TCPA, CTIA, FDCPA, TSR, and CAN-SPAM. These governing regulations and protocols apply differently across different channels and circumstances, are subject to...
LiveVox General Counsel, Mark Mallah, joins Reid Houser, Head of Global Compliance and Privacy Officer, Sitel Operating Corporation, Inc. and Nick Whisler, Partner, Mac Murray & Shuster, on a panel moderated by PACE CEO Stuart Discount, discussing the...
LiveVox General Counsel, Mark Mallah, will join Joseph Bowser, Founder and Partner, Innovista Law on an exclusive webinar discussing lessons from this year’s TCPA developments from courts and regulators, and how can they be applied in 2018 Webinar takes...
Industry Call Center Operations Experts, Paul McGee and Jonathon Ritchie will discuss real life “do’s and don’ts” for implementing compliance controls to address some of the top challenges call centers are experiencing related to "Do Not Call" rules and...
LiveVox Shares How to Integrate Multichannel Engagement Strategies that Drive Enhanced Patient Experience and Self-Service
Join industry technology and operation leaders as they discuss a practical approach to adopting multichannel workflows focused on improving the patient experience and empowering self-service in a digital era. The webinar, “Engaging Patients on their...
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.