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SAN FRANCISCO, CA — January 27, 2020 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. SpeechIQ is an AI-driven speech analytics and quality assurance platform that will enable LiveVox to substantially strengthen its...
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LiveVox Hosts Panel on Digital Adoption with Alorica Financial, Frost-Arnett at insideARM’s 2019 First Party Summit
LiveVox General Manager of Digital Solutions, Boris Grinshpun, and Sr. Director of Product Marketing, Jim Lynch, will join...
LIVEVOX HOSTS FINANCIAL SERVICES PANEL ON A SIMPLIFIED PATH TO SEAMLESS DIGITAL ENGAGEMENT AT CCW 2019 IN LAS VEGAS
LiveVox will host a discussion featuring leaders from Texas Dow Employees Credit Union (TDECU), American First Finance (AFF),...
Livevox Joins First national Bank of Omaha and American First Finance to Share Best Practices for Expanding Digital Engagement in Online Lending
LiveVox General Manager of Digital Solutions, Boris Grinshpun, will join financial services contact center leaders, Denise...
LiveVox Discusses the Latest Trends and Best Practices for Evolving Mobile Engagement in Highly Regulated Industries at TRMA Spring 2019
LiveVox General Manager of Digital Solutions, Boris Grinshpun, and General Counsel, Mark Mallah, will host a discussion on best...
Livevox Partners With Subway to Discuss Best Practices for Driving Digital Transformation in the Contact Center at CCW Winter 2019
LiveVox General Manager of Digital Solutions, Boris Grinshpun, will join Subway leader, Susanne Sasso, to host a discussion on...
LiveVox Shares the Latest in TCPA Risk Mitigation Solutions for Teleservice Operations at the PACE Regional Contact Center Summit
LiveVox is sponsoring the PACE Regional Contact Center Summit and will share with teleservices contact center leaders the latest...
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.