Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their ability to provide quality customer service.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Risk Mitigation Capabilities on the LiveVox Platform
LiveVox Platform is Here! Table of contentsSecuring Your Contact Center: Strengthening Operations with a Threat Mitigation PlatformEnhanced Risk Mitigation Capabilities Continuing our commitment to provide our customers with innovative technology for their contact...
Introducing Smart Scheduling; More Clarity, Less Chaos
LiveVox [U]11 rolled out and with it came more power to the contact center manager. In this release, we’ve introduced some feature enhancements to our agent Smart Scheduling, U-QM, and e-learning components. Table of contentsModernize Your OperationMake Changes in...
Three Signs Your Multichannel Approach May Not Be Effective
One size does not fit all – this phrase is quite apt in the context of consumer engagement channels. It is all the more so in today's digital age, where consumers have a plethora of communication options and expect contact centers meet them via their channel of...
![Introducing the LiveVox [U] Series: A Practical Path to ROI-Driven Digital Engagement](https://livevox.com/wp-content/uploads/2018/10/blogimg.jpg)
Introducing the LiveVox [U] Series: A Practical Path to ROI-Driven Digital Engagement
The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as Chatbots / AI. As a result, customer expectations for more...
IVR Phone Systems: Pricing, Comparison, and Benefits
Some of most customers’ least favorite parts of doing business with a company include calling them and being put on hold for long periods of time, ultra-sensitive voice response prompts set off by the neighbor’s dog barking, and getting routed to the wrong department after an hour of being on hold.
Call Center Phone Systems and CRM Integrations
One of the top priorities every contact center has at the top of their list is to deliver a wonderful, satisfactory customer experience. Most companies require agents to undergo weeks worth of training before starting on the phones.
Essential Call Center Phone System Features
Call center software helps organizations control costs, develop agents, monitor and enhance the customer experience, maintain compliance with laws and regulations, and more. In this article we're going to explore essential call center phone system features. Table of...
5 Baffling Email Ticket System Mistakes & How To Fix Them
Ticketing support systems are a crucial component of a busy call center. A solid ticketing system helps optimize agent workflows. They help organize incoming customer support requests. There could be hundreds of requests coming in every hour, so it’s important to be...
Differences in Inbound & Outbound Customer Service in 2023 (Updated)
What does a transformational inbound customer service strategy look like and how does it differ from an outbound strategy?
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.