AI-powered virtual agents are a software program that automates customer service and can reduce repeat calls in your call center.
Digital Transformation
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
How To Reduce After Call Work in Your Call Center
Everyone wants to know how to reduce call work in their call or contact center! An agent’s work isn’t complete when the call is over. After-call work is a back-end contact center process that brings the most drastic impact on the customer experience, efficiency level...
How To Handle Customer Complaints in Your Call Center
Handling customer complaints is a time sensitive ordeal. Here are quick tips for handling customer complaints in your call center.
Lead Management Software: Buy It or Build It?
If you buy lead management software, make sure that the company you’re working with has a good reputation and a history of keeping data safe
How To Monitor Call Center Performance – Analytics, Scoring and CSAT
Every year, companies lose $75 billion in revenue due to poor customer service. Lack of structure and communication in an organization is usually the culprit. Optimizing a work environment such as a contact center by monitoring performance can ensure that customers...
Top Dialer Software Frequently Asked Questions (FAQs) and Answers
Unsure about what dialer software is and how it works? Discover answers to some of the most common questions about this essential contact center technology.
Reshaping the Contact Center Patient Experience with Actionable Data
Table of contents Make the switch to digital Use the data you do have wisely for the most relevant interactions Meet patients where they are Gather feedback & analyze key metrics Ensure patient data security It is no secret that patients today have options – they can...
5 Steps To Successful Digital Transformation According to a VP of Product Strategy
Digital transformation can sound like a daunting task but it doesn’t have to be. The path to an effective digital transformation can be broken down into a few practical, yet key steps. LiveVox VP of Product Strategy and former VP of Digital Banking Solutions for US Bank, Boris Grinshpun, shares his best practices for successfully transitioning to digital.
How to Create the Best Knowledge Center for Self Service
Self-service is becoming increasingly popular, as it’s usually quick and convenient to use. In fact, it has become so popular that 88% of people now expect companies to have an online self-service portal. This just goes to show that companies need to start focusing on self-service, if they haven’t before, or expanding on existing services.
The Evolution of Financial Services Call & Contact Centers
Contact centers in financial services organizations continue to evolve in complexity as they shift from handling transactional interactions to more nuanced ones.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.