The Latest Trends and Thought Leadership for Contact Centers

A business has to have a phone system, no doubt about it. However, choosing the type of phone system is no easy feat. There are so many options out there now that it really requires some serious thought to pick the best option.

Have you ever been to an old-fashioned deli, the kind where people line up out the door for their famous pastrami-on-rye sandwiches? It’s busy. It’s noisy. To the untrained eye, the scene might look like complete chaos. 

Events dominating the end of 2021 have confirmed that the coronavirus pandemic is not yet done disrupting the contact center industry. The surge of the Omicron variant, emotionally strained consumers, staffing shortages, rising inflation, supply chain troubles—these are just a few of the challenges signaling another unpredictable year ahead.

Providing agents with effective and efficient call monitoring software is the hallmark of quality customer service. Contact center supervisors must have the right tools to be able to coach their teams in ways that provide support in the right areas. Identifying...

Learn the 4 critical components IT leaders must address to accelerate their organization’s digital business initiatives.

Many companies are continuously finding ways to provide convenient experiences for their customers and an online phone dialer can help. One way they do this is by optimizing their websites for mobile users. Most company mobile websites provide customers with a link to...