With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
Data Management
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Call Center Phone Systems and CRM Integrations
One of the top priorities every contact center has at the top of their list is to deliver a wonderful, satisfactory customer experience. Most companies require agents to undergo weeks worth of training before starting on the phones.
Using Ticketing Tools to Amplify Performance Management in the Contact Center
Contact centers have adapted to a variety of technological advancements to provide better customer service. When it comes to ticketing tools, call centers have integrated omni-channel communication to give customers more convenient options. Table of...
LiveVox Explains: What Are Integrated Agent Workflows In The Contact Center?
Contact centers today experience bottlenecks that can severely hinder their workflow performance. Integrated workflows solve this. These problems can negatively impact the customer experience. Many of these issues that contact centers face revolve around siloed data,...
Unlock Your Contact Center Supervisors’ Strategic Potential to Drive Growth
Contact centers have endured a perfect storm of workplace mandates, labor shortages, evolving employee needs, rising costs, increasingly complicated customer interactions, and unpredictable customer behavior for more than two years.
What’s a Call Center Dashboard? How to Use One (+ Examples)
A call center dashboard is an incredibly useful tool that allows users to visualize a wide variety of data. Table of contentsWhy are call center dashboards important?Improve agent performanceCross-functional collaborationIdentify successful workflowsBusiness...
What Business Intelligence (BI) Strategy Reports Should Your Call Center Base On?
Having a thorough understanding of a company’s business intelligence strategy is key to future scalability and expansion. Table of contentsWhat is business intelligence strategy?Business intelligence strategies in the call centerAgent performance monitoringCompliance...
Cloud-based CRM: O’ the Workflow Possibilities!
A cloud CRM is a customer relationship management tool that’s used to provide a satisfactory customer experience.
Must-Have Call Center Tools: Equipment & Software Solutions
With so many choices for call center tools, it’s overwhelming. This list of equipment and service options will help you get started.
How to Analyze Call Center Data
Call centers of the past were just what the name implied: a place to make and receive customers’ calls. A strictly functional extension of your organization. Today, with so much data available to us and increasingly sophisticated ways to analyze it, the call center is...
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.