Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors’ baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS features, relying on industry analyst reports or financial performance, and making purchasing decisions based solely on price. To achieve optimal results for your team and advance your career while you’re at it, a different approach is needed.
That’s where we come in.
To maximize your contact center’s performance, it is crucial to find a partner who can drive game-changing results. This involves focusing on key criteria that demonstrate a commitment to your operations’ success, your customers’ satisfaction, and your agents’ experience. By centering your evaluation process around these factors, you can select a partner that aligns with your goals and drives your business forward.
LiveVox offers support for buyers adopting this approach by providing a High-Performance Buyers’ Guide and an accompanying RFP Template.
These resources prioritize the critical value drivers for CCaaS projects, rather than simply listing every feature available in the market. They aim to help buyers make informed decisions based on the most important factors, rather than being swayed by a handful of appealing features or price alone.
To ensure an effective buying process we’ll help you ask focused, open-ended questions about specific challenges you face to suss out how vendors can address them—all the while considering the ideal workflow and day-to-day experience of your agents and envision what your contact center should be capable of in the future.
But it is also essential not to let IT, Legal, or other functional teams dominate the buying process. After all, your teams are on the front lines using this software everyday so their ease of use is paramount. While outside input is valuable, the focus should be on finding a partner that can make a genuine impact rather than getting caught up in negotiations or audits.
With our new Buyers’ Toolkit, you’ll take a strategic approach to CCaaS selection that focuses on key criteria, partnering with vendors committed to your success, and prioritizing long-term impact over short-term considerations. LiveVox also offers other valuable resources to guide buyers like you through this process, and we always encourage thoughtful evaluation and informed decision-making in every resource we provide you.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
