Check out all the insights and innovations happening in today’s modern contact center.
Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer. However, converting survey feedback into actionable insight remains a challenge for enterprises and the BPOs that service them. Table of...
Table of contentsHow to Reduce Patient Engagement Costs with True Omnichannel?Move to the cloudProvide integrated multiple channelsBetter than just voiceAutomated outboundEstablish robust self-serve optionsChatbotsCallbackSmart RoutingOffer great patient...
Fintech customer engagement is rapidly transforming and reshaping the financial services market. Technologies such as mobile payment via “digital wallet” are the new normal - empowering customers to make instant checkouts. Table of contentsWhy Effective Customer...
Ah, the wonderful world of student loans! It's no secret that pursuing higher education can be an expensive endeavor, often leaving graduates with a mountain of debt to repay. While the outlook for getting an education is undoubtedly a priceless investment, the burden...
Customer care has long been perceived as a cost center—a necessary but burdensome expense. However, forward-thinking businesses have discovered that a well-designed customer care strategy can actually become a cash generator. By leveraging effective strategies and...
In today's digital age, technology has become an integral part of many industries, including education. With the increasing reliance on digital lending technologies, it’s no surprise that they’re making a significant impact on student success and satisfaction when it...
Let's take a look at improving patient satisfaction with SMS. If you're dedicated to improving satisfaction for your healthcare organization then a SMS system may be ideal for connecting you with your patient. Table of contentsImprove Patient Satisfaction with...
LiveVox surveyed over 1500 contact center leaders to explore a variety of contact center trends and requirements. The survey also analyzed how contact centers are embracing cloud technology to advance their consumer engagement strategies and improve consumer...
A new report by the CFI Group tells us something interesting about how to improve customer satisfaction. The report finds that the general index for customer satisfaction with contact centers is down 3% since 2018, and even more from it’s high in 2015. Table of...
In the era of Twitter call outs and Yelp protecting your brand perception is of paramount importance. From headlines shaming airlines for lost baggage and delays to trending complaint hashtags, customer experience has become a matter of public record. The ubiquity of...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
