Check out all the insights and innovations happening in today’s modern contact center.
The way you and your agents communicate with your customers has evolved at a rapid pace over the last few years. The number of channels you use has expanded to include platforms that were never thought to be able to transition to the realm of business correspondence....
Each time your customers reach out to you is a chance to improve your relationship with them. The customer service they receive while interacting with your agents directly influences how they perceive your organization. But, the first step in the customer journey is...
Today, the path to winning and retaining customers requires a unique approach to customer service. But without the right data and tools, contact centers are unable to create memorable customer experiences. In this webinar, our panel featuring guest speaker Michael...
In nearly any scenario, it’s better to be proactive than reactive. Being proactive puts you in the driver’s seat, positioning you to achieve the outcome you want from the situation rather than merely responding to the cards you’ve been dealt. What does this have to do...
Customer Identity and intent are two interwoven concepts when it comes to your customers. Both can be used to understand them better. But, one gives you deep insight while the other is more of a surface-level characteristic. Identity demographics paint your...
Traditionally, financial service organizations have taken a lender-centric approach to their strategy. Big data, social media, and shifting purchase methods have driven financial services to refocus that strategy, though. Today, a more customer-centric approach is...
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2020 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. Below we’ve outlined...
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. In a press release...
As much as the changes businesses have experienced over the last year seemed to happen overnight, they were, in fact, slowly simmering on the back burner. There's been a gradual shift toward digital channels and self-service, and these customer demands have created a...
Artificial intelligence (AI) makes our lives easier in so many ways. Alexa tells us what the weather is on our way out the door. Siri makes sure we don’t forget anything during our trip to the grocery store. Waze lets us know when our morning commute is going to...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
