Check out all the insights and innovations happening in today’s modern contact center.
Many companies invest a significant amount of time and money on fancy bells and whistles or flashy marketing campaigns to win customers, but research shows this isn’t necessarily the best use of resources. These days, an exceptional customer service experience trumps...
Most business leaders would agree that customer experience data is a valuable source of information. The insights from it can be used to drive positive business outcomes like repeat purchases and increased brand loyalty. And yet, understanding which actions to take to...
Are you still wondering what all the chatbot hype is about? Well, if you ever enjoyed the convenience and ease of using Siri, Google, and Alexa, then you might want to re-evaluate your position. Although these virtual assistants are not chatbots per se, they are audio...
Creating a great customer experience has become increasingly complex as inbound volumes increase, communication channels expand, and new regulatory requirements are introduced. Contact centers need a solution that evolves, providing the capabilities and...
What does it take for businesses to thrive in a post-pandemic world? Is it top-of-the-line products? Door-busting deals? Enticing discounts? Fancy perks? While all of these can certainly contribute to a successful business model, there’s one attribute that stands out...
Can you imagine losing a third of your customers in a single day? According to research by professional services firm PwC, that’s exactly what could happen if your customer service falters. Their survey found that 32% of consumers would stop doing business with a...
Not seeing meaningful results from your AI strategy or looking to get started with AI? While it has become a key initiative for many contact centers, businesses are still not seeing the ROI they expect from AI across their customer service operations. Gartner®, the...
Your customer satisfaction score, or CSAT score, is a direct indicator of how satisfied a customer is with your products and services or with interaction with your brand. Usually expressed as a percentage, the CSAT score is one of the top metrics used to determine...
Personalization is the norm in our digital world, it’s no longer just nice to have. Emails that speak to customers by name, reminders about specific products left in their shopping cart, and highly targeted display ads are all standard fare. What’s not so...
Pain points are the source of bad customer experiences. They are moments during the customer service journey that cause frustration and reflect poorly on your organization. The good news is that you can strategically target these areas to reduce frustration and...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
