Check out all the insights and innovations happening in today’s modern contact center.
Customer service has greatly evolved over the years and customer expectations are higher than they’ve ever been. Customers now want to be treated like they are a priority and receive a personalized experience. This means companies need to build an actual relationship with their customers.
In the previous blog in this series, we discussed how the future of CRM will include unification of internal departments from sales, marketing, operations, and customer support to ultimately put the customer at the center of all business processes. In this article we...
We spoke with LiveVox Senior Product Manager Erwin De Vera about the elements of great ticketing software. Check out the interview below for expert advice on how to find and deploy a ticketing system that takes the guesswork out of providing timely and valuable...
Customer service thrives on personalization. When executed correctly, it can lead to higher engagement, greater customer satisfaction, and even higher sales. One study found that 70% of companies that use advanced personalization techniques see an ROI of 200% or more...
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2020 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. Below we’ve outlined...
In their latest eBook, Frost & Sullivan dive into the connection between agent and customer experience. Exceptional Agent Experience Drives an Exceptional Customer Experience Start with agent desktops & pre-configured workflows According to Frost...
Contact centers can be one of the most important aspects of your business and also one of the most frustrating. Between maintaining agent satisfaction, technology integrations, and customer sentiment, creating a highly-functional, top-level inbound contact center can...
We often say your customer service agents are your number one asset. This is true for obvious reasons when it comes to customer satisfaction, as your agents are often the first and possibly the only human representative of your company that a customer interacts...
Imagine, for a moment, a contact center without a human in sight: artificial intelligence tools predict and solve customer problems before they prompt calls. A vast knowledge base is supplemented by smart chatbots that give customers the power to self-resolve the...
Speech analytics technology and built-in CRM platforms are two distinct, but critical, tools to improve operations in a contact center. While they can often integrate together, the benefits of each need to be differentiated so...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
