The Latest Trends and Thought Leadership for Contact Centers

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April is Diversity Awareness Month, when we take time to learn about, recognize and celebrate what makes each of us unique. All of us at LiveVox have compelling histories and experiences that inform our perspectives, but some of us keep our stories to ourselves preventing deeper understanding.

From fine tuning LiveVox’s corporate IT operations to keeping large-scale projects on track across the entire organization, every aspect of LiveVox’s strategic data-driven innovation has been thoughtfully curated by Olga Lazareva, Senior Director, Shared Tech Services, and her team. 

What is the International Day of Persons with Disabilities? The annual observance of the International Day of Persons with Disabilities was announced in 1992 by the United Nations General Assembly. According to the UN, the observance of the day “aims to promote an...

November 19th marks International Men’s Day (IMD). Launched in 1999, IMD is now celebrated in more than 80 countries worldwide.  Why is there a special day dedicated to men? International Men’s Day aims to challenge the rigid stereotypes around masculinity and...

November 11th is Veterans Day, a federal holiday set aside to remember the men and women who have served in the U.S. Armed Forces.  A little bit of history about the date:  On this day in 1918, the 11th hour of the 11th day of the 11th month marked the...

Welcome to Native American Heritage Month! Each November, we honor the many sacrifices, contributions, and achievements of American Indian and Alaska Native people. It is also an opportune time to celebrate the rich history, culture, and traditions of the Native...

October is National Disability Employment Awareness Month and we’re thinking about the many ways this often underrepresented population makes an impact.  Over 60 million American adults identify as disabled. That's more than the populations of our two largest...