Check out all the insights and innovations happening in today’s modern contact center.
On January 19, 2023, LiveVox welcomed the CFPB's Debt Collections Sr. Program Manager, Gandhi Eswaramoorthy, to a roundtable discussion about the use of SMS in Collections. This discussion took place just over a year since the Bureau’s Reg. F rules went into...
Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing bodies. Failure to comply with regulations can result in fines and other penalties, so it's important that your contact center operations are in...
Compliance tools within the contact center include features such as contact attempt control and consent management that prevent call centers from breaking federal regulations.
As outbound call centers continue to grow in popularity, it is more important than ever to ensure that your center is compliant with all applicable regulations.
LiveVox offers powerful lead generation and compliance tools that help businesses of all sizes capture and qualify leads.
Artificial Intelligence (AI) is changing the way debt collectors operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable compliance protections, AI is the new necessity for improving accuracy and speed in accounts recovery management.
Table of contents Automatic call distribution, explained What is a cloud-based ACD solution? ACD solution vs. IVR Types of ACD routing methods Naturally, when customers call into your business they want to be routed to the correct person on the first try. Getting...
Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who violate the rules regarding...
Compliance and quality management are two sides of the same coin. Many of the restrictions and rulings put out by the CFPB in relation to debt are created in response to customers feeling treated unfairly or tricked. If your service is engaged in activities that make...
Blacklisted numbers impact how contact centers function. They have the ability to restrict both outbound and inbound traffic. Today we take a broad look at blacklists and then specifically their role in the FCC’s STIR/SHAKEN framework, which is scheduled to go...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
