Check out all the insights and innovations happening in today’s modern contact center.
Adopting AI technology offers compelling reasons for BPO companies to enhance their operations and decision-making processes. By leveraging AI-powered tools, BPOs can delve into vast amounts of data, extract valuable insights, and uncover trends that drive operational improvements.
As businesses continue to compete in the modern digital era, providing excellent customer service has become a crucial part of their success. Learning what is generative AI and how to use it in customer service can transform a business's relationship with customers....
As a seasoned customer service professional, you know that customer care and contact center operations departments are always seeking innovative ways to create efficiency, improve agent productivity, and reduce technology overhead. In today's fast-paced business...
As if being a contact center agent wasn't already tough enough! They're expected to be product experts, communication gurus, and multitasking maestros all rolled into one. But fear not, generative AI technology has arrived to save the day. Table of contentsThe...
The business benefits of AI in the call center are indisputable. 54% of executives say that implementing AI in their workplace has increased productivity, while AI usage increases are expected to create $2.9 trillion of value in 2021 alone.
The technology that call centers depend on to provide customer support has come a long way thanks to AI. Artificial intelligence software has helped streamline agent workflows and has driven improved customer experiences. In the past, customer service agents were...
AI-driven tools have completely changed the way call centers operate, improving their operations through simplified workflows for agents and as a result, better experiences for customers. AI has upgraded the most common tools call centers rely on to handle customer...
Your call center is a place of opportunity. Customers reach out to your contact center for many reasons. They may need information, have a problem with their account, or need to pay a bill. No matter the reason they call, it is an opportunity to win repeat...
AI-powered speech analytics reveals hidden insights in the calls your contact center receives. These insights help you create a better experience for your customer and a more efficient system. Table of contentsWhat is call center speech analytics?Why AI-powered...
Customer service is a tough industry, and the contact center industry in particular is notorious for employee burnout. It’s been well documented in formal workplace studies that customer service representatives are subject to a high amount of stress, which can be...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
