Check out all the insights and innovations happening in today’s modern contact center.
Quality performance is one of the strongest drivers of customer satisfaction. You can easily improve performance by leveraging performance dashboards. They support the decision-making process and offer a central location to monitor key performance indicators (KPIs)....
At LiveVox, we are incredibly proud of the diversity of our employees and believe that it’s important to recognize people from different cultures and backgrounds. May is Asian and South Asian Heritage Month, so we would like to celebrate the heritage of individuals...
Your call center software might come with all the bells and whistles under the sun, but if it doesn’t work when you need it to, those features aren’t worth the cost of the proverbial package they came in. Reliability is paramount to delivering consistently excellent...
Predicting trends and patterns is a mainstay for managers operating at breakneck speed in today’s service world, which means there are tons of use cases for predictive analytics in the contact center. Who doesn’t want to look into the future and know exactly...
Customer demands are changing faster than ever. But keeping up with them is not as daunting of a task as it may seem. Call center cloud solutions give you the flexibility to adapt. You can easily incorporate new technology and communication trends into its...
The rapid evolution of AI has generated an adoption boom of automation and RPA by contact centers. The three main capabilities are chatbots, conversational IVR, and virtual agents, with diverse use cases spanning everything from customer service management, payment...
In today’s business environment, organizations are focused more on the consumer’s experience than ever before. With access to countless social media platforms and review sites, consumers have more in their arsenal to combat negative experiences – and cause companies...
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2020 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. Below we’ve outlined...
This month, we're rolling up our sleeves to celebrate the beauty of our planet across our global locations with a few group volunteer activities. It’s April and we’re celebrating Earth Day with a few volunteer initiatives across our global office locations....
Our 2nd edition Omnichannel Trends Report is here! The report looks at how contact centers managed customer communications during the pandemic and makes predictions for emerging 2021 trends. In the first edition of this report released in January of 2020, we made...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
