Check out all the insights and innovations happening in today’s modern contact center.
What does it take for businesses to thrive in a post-pandemic world? Is it top-of-the-line products? Door-busting deals? Enticing discounts? Fancy perks? While all of these can certainly contribute to a successful business model, there’s one attribute that stands out...
Can you imagine losing a third of your customers in a single day? According to research by professional services firm PwC, that’s exactly what could happen if your customer service falters. Their survey found that 32% of consumers would stop doing business with a...
While other financial institutions provided blanket deferment options in response to the coronavirus pandemic, NCA decided to come up with a different approach – one that aligned with its mission to assist consumers with restoring their financial health. Understanding...
Automation helps to eliminate inconsistencies and streamline processes. It standardizes the execution of tasks in your organization. Automation can also help you draw correlations between different sets of data for insight into how you can improve your...
Artificial intelligence facilitates easier, more intuitive interactions for both agents and customers. Over time, a track record of great interactions adds up to a base of loyal customers and a balance sheet of strong revenue. Are you harnessing AI to its full...
The Office Gurus is a leading BPO that operates contact centers in El Salvador, Belize, Jamaica, and the USA, with clients in Retail, Finance, Healthcare, Education, and more. They were able to leverage SpeechIQ’s capabilities in a multi-step process to...
LiveVox commissioned Forrester Consulting to conduct a Total Economic Impact™ study in June 2021 to evaluate LiveVox's cost of ownership and return on investment across a variety of different factors in the contact center. The study revealed numerous benefits...
Did remote work work for contact centers? It depends on who you ask. There’s a gap in remote satisfaction, and it seems most managers are in a rush to get back to the office. In our 2nd Edition Work From Home Report The Remote Tipping Point we surveyed over 300...
How does a BPO increase contact rates by 79% and lower their cost per transaction by $6? By finding a partner invested in their long-term success and adopting technology from a one-stop shop instead of a patchwork of different applications from different...
Not seeing meaningful results from your AI strategy or looking to get started with AI? While it has become a key initiative for many contact centers, businesses are still not seeing the ROI they expect from AI across their customer service operations. Gartner®, the...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
