Check out all the insights and innovations happening in today’s modern contact center.
Improving the service you provide to your customers is something you should continuously work at. No matter if you can already boast high satisfaction rates, there is always room for improvement. The debate rages on over the best way to improve customer service....
November 11th is Veterans Day, a federal holiday set aside to remember the men and women who have served in the U.S. Armed Forces. A little bit of history about the date: On this day in 1918, the 11th hour of the 11th day of the 11th month marked the...
Frontline supervisors have often been described as the contact center linchpin. They connect agents to the organization’s vision and goals while providing the support that drives productivity, engagement, and positive customer outcomes. The shift to remote work has...
Contact centers continue to struggle with transforming their customer service operations from a necessary business expense to a growth-driving profit engine. In “Making the Move From Cost Center to Profit Center,” a free webinar hosted by LiveVox, guest speaker...
Digital and AI-enabled self-service options are what customers want, and contact centers are heeding the message. Taken from a 2020 Gartner report on contact center trends driving change, we've summarized some actionable insights...
Welcome to Native American Heritage Month! Each November, we honor the many sacrifices, contributions, and achievements of American Indian and Alaska Native people. It is also an opportune time to celebrate the rich history, culture, and traditions of the Native...
Bias isn’t always a bad thing. It helps keep us safe, as with our subconscious bias against stepping out into traffic. It helps us make quick decisions and save time, like our bias toward what we like to eat for lunch. And it helps our brains form connections that...
Businesses can use mobile text alerts to stay in touch with prospects, grow their sales, alert subscribers to special events, remind customers to pay their bills, and more. Unlike other marketing channels, messages sent via SMS are almost always opened by the...
Today, LiveVox put the bow on its journey to becoming a public company as our CEO and co-founder Louis Summe rang the Nasdaq closing bell and gave a speech at the exchange. You can find his complete remarks below: “We are so proud to be a part of the NASDAQ family....
Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who violate the rules regarding...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
