Learn about call routing for contact centers including what it is, how it works, and the benefits of using this essential business process.
Blog
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Which Dialer is Best for Cold Calling?
Making calls is a critical part of any contact center. In order to make the most of your agents' time, you need the right dialer for cold calling. There are many different dialers on the market, so it can be difficult to decide which one is right for your business. In...
6 Ways Retailers Can Generate Revenue with Their Contact Center
Table of contents Be customer-centric Eliminate the wait Automate retail sales Delight by actioning data Training based on human connection Offer expert help Build brand awareness in out-the-box ways Wondering how to drive sales in retail as a manager? The competition...
Insights for Retail Contact Centers: How to Crawl, Walk, Run with AI
In uncertain economic times, agility is key. The pandemic accelerated the use of AI in retail contact centers, but many are still struggling to adapt to the digital era and constant shifts in consumer preferences. Retail call centers around the world witnessed human...
Redefining the Contact Center Experience with Knowledge Management
Table of contents Customer Journey Intelligence Starts with Knowledge Management Targeted Knowledge Management is Key Continuous Improvement Cycles Knowledge Management is the Unsung Hero of Agent Engagement Defining the Scope Knowledge is Power Knowledge management...
Reshaping the Contact Center Patient Experience with Actionable Data
Table of contents Make the switch to digital Use the data you do have wisely for the most relevant interactions Meet patients where they are Gather feedback & analyze key metrics Ensure patient data security It is no secret that patients today have options – they can...
LiveVox to Showcase Purpose-Built Contact Center Solution for Financial Services at LendIt Fintech USA 2022
Single pane of glass offering maximizes performance, reduces customer effort, and helps to mitigate compliance risk
How Do ACD Systems Work?
Table of contents How Does it Work? Workflows with ACD Solutions Keep Your Best Customers Happy With ACD An automatic call distributor is a telephone system used in contact centers to route your customers' calls to the most qualified agent on their first call. An ACD...
What is an Automatic Call Distribution (ACD) Solution?
Table of contents Automatic call distribution, explained What is a cloud-based ACD solution? ACD solution vs. IVR Types of ACD routing methods Naturally, when customers call into your business they want to be routed to the correct person on the first try. Getting...
Cloud-Based Contact Center Solutions Buyer’s Guide
A contact center relies on its software to be able to deliver effective customer service and old legacy technology, with on-premise hardware may be hindering the way customers communicate with your company and vice versa. If you have been considering upgrading, then a cloud-based contact center solution is undoubtedly the right choice due to its advanced functions and scalability.
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.