In this article we’re going to explore the CX benefits of a single pane of glass.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
AI Contact Centers: What Are They And What Do They Do?
Artificial intelligence is the new buzzword in contact center technology, but what does it mean for organizations to deploy an AI contact center? Find out here.
Global Call Center Solutions: 5 Must-Have Tools
When it comes to global customer service, you need the right tools in order to succeed. A global call center solution can help you connect with customers all over the world, but only if you have the right technology in place. And with the rise of digital channels and...
What’s the Difference Between On-prem and Cloud PBX?
The debate between on-premise and cloud PBX phone setups has been going on for as long as they’ve both been available. With the phasing out of PSTN (Public Switchboard Telephone Networks) over the last decade, companies have turned to PBX phone systems that function by transferring voice data over the Internet.
5 Point Checklist for Onboarding New Call Center Agents
Onboarding new call center agents is overwhelming in any field, but even more so in the customer service industry. Aside from getting acclimated to the bustling, busy environment and learning their way around a whole new set of tech tools, agents must have their...
How to Improve Average Handle Time (AHT) in Your Call Center
In any contact center, reducing average handle time (AHT) is a top priority. This metric is a key indicator of how efficiently your call center is running.
Automated Calling System: What is It?
Automated calling systems, also known as automated dialing systems or auto dialers, are computer software that automatically generate and dial telephone numbers from a list of phone numbers.
Automatic Call Distribution 101 (With Examples)
When it comes to customer service, the customer’s experience is always the top priority. Especially when you consider that 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.
5 Best Practices for Integrating Data Across Your Customer Support Software
In order to provide the best customer experience, it’s important to integrate your customer support software with other applications that you use to manage your business.
Recession-Proof Your Contact Center: How to Navigate a Downturn
Maintaining a contact center is no easy feat. Factor in a recession and it can seem near impossible. Here are 5 recession-busting hacks that’ll help drive revenue, engagement, and cost-efficiency.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.