Check out all the insights and innovations happening in today’s modern contact center.
Reaching consumers on their preferred channel of choice has become a standard expectation in today’s increasingly mobile environment. As contact center leaders race to adapt, many are overlooking a significant handicap that is critical to leveraging multichannel - the...
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate revenue and mitigate negative experiences,...
In the ever-evolving realm of business process outsourcing (BPO), compliance with a multitude of regulations has become a non-negotiable aspect. As the BPO industry continues to grow, so does the complexity of compliance frameworks that shape its operations. To thrive...
Understanding business operations analysis and fulfilling customer needs and expectations have become paramount for sustainable success. But how can businesses effectively analyze their operations and align them with customer desires? The answer lies in learning from...
“Work as if you don’t have kids. Raise your kids as if you don’t work.” What a cliché. But that unattainable, impossible statement is common among full-time working moms. It makes you feel inadequate, like you’re not doing something right. It hits hard. Harder...
Effective customer engagement is the key to success for any business process outsourcing (BPO) company. However, many BPOs unknowingly fall into common pitfalls that hinder their customer engagement efforts. In this article, we'll explore the five signs that indicate...
In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your incoming patient call can dramatically reduce call abandonment rates and improve patient satisfaction by...
Call center workforce optimization is top of mind for leaders in financial services and beyond. This is in part because of the robust advancements made to applications that can track literally everything. From tricked-out ticketing systems to agent call recordings...
Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer. However, converting survey feedback into actionable insight remains a challenge for enterprises and the BPOs that service them. Table of...
Business intelligence reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision-making process of its leaders. Table of contentsAverage Statistics – “I am more than you see.”Business Intelligence:...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
