Check out all the insights and innovations happening in today’s modern contact center.
In the dynamic landscape of healthcare technology, where every interaction counts, customer experience (CX) emerges as a crucial factor. Balancing cutting-edge innovation with personalized care, healthcare technology providers are striving to redefine patient...
It’s no secret that inbound and outbound phone calls play a huge role in customer service. In fact, many people consider call center services to be the backbone of good customer service. So, what’s the difference between inbound and outbound calls? And which one is...
In financial services, each interaction carries a lot of weight, so the art of segmentation is a powerful ally. It enables a tailored approach that resonates with each customer's unique needs. In this dynamic landscape where digital transformation intertwines with...
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
Table of contentsAbout the report and Ventana Research's rigorous evaluationVentana Research’s key evaluation criteriaLiveVox's placementSee the possibilities with LiveVox for yourself We are thrilled to announce that Ventana Research has recognized LiveVox as a...
10 Key Statistics About AI-Driven Customer Experience in Financial Services
AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive...
The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept...
In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry, customer satisfaction can make or break a financial institution's reputation. Thanks to the rapid advancements in technology, AI-driven...
How we interact with businesses has changed. In a digital-first buy cycle, contact centers have become a critical determinant of customer experience and value creation. Consumer interactions have become a prime stage to upsell and make product promotions. In fact, for...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
