Check out all the insights and innovations happening in today’s modern contact center.
In the contact center, data is king, and predictive analytics is its crown jewel. Table of contentsPredictive analytics rundownWhat is predictive analytics exactly? Skepticism around predictive analyticsComplexity of real-world scenariosData quality and biasBlack...
While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the...
The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. and globally. First up, we've expanded our international communication...
The term "technical debt" might seem like just another buzzword, but neglecting this often-overlooked aspect of your contact center operations can have significant real-world consequences and financial implications. Your center relies heavily on various software...
A CIO’s Guide to Tackling the Top 10 Contact Center IT Challenges In the rapidly changing digital landscape, the Chief Information Officer (CIO) role has never been more pivotal or challenging. As technology advances and business requirements expand, the IT department...
Table of contentsOn the best marketing campaigns everOn building a strong brand in a crowded spaceOn aligning market needs, customer expectations, and brand narrativeOn turning brand ingredients into a cohesive growth strategyBalancing creativity and business acumen...
Financial institutions face a dynamic mix of hurdles that demand innovative solutions going into 2024. Table of contents1. Redefine personalization in digital interactions2. Craft a seamless omnichannel experience3. Empower your customers through self-service...
In the ever-shifting landscape of patient care, one enduring goal stands tall—the pursuit of excellence. Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies. However, measuring the efficacy of these efforts requires...
In the ever-evolving landscape of customer care, one truth remains steadfast: data is the compass that guides exceptional experiences. As we journey through the realm of financial services, the power of data-driven insights takes center stage. At LiveVox, we’re...
Table of contentsPart II: Key Systems to ConsiderThe Internal Assessment RetoolingA customer data platform (CDP) or CRM.Agent assist technologies.Knowledge Management (KM).Generative AI.Collaboration and connection. Part II: Key Systems to Consider Part I of this...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
