In order to be successful, your call center needs high-quality leads that are interested in what you have to offer. Which is why lead generation is one of the most important aspects of an outbound call center.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Omnichannel Contact Center vs. Multichannel Contact Center
Are you an omnichannel contact center or a multichannel contact center? More importantly, what’s the difference? In this blog, we’ll shed light on what it means to be an omnichannel contact center, how it can benefit your business, and how to assess where you are on the journey to an omnichannel approach.
Cloud vs. On-Premise Call Center Phone Systems. What’s Best?
Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone system but the hardware, software, and infrastructure needed to make the call center function. More and more, however, businesses are turning...
5 Inbound Call & Contact Center Services
Companies whose customers require a wide variety of services commonly contract call centers to help provide support. Call centers are optimized to handle inbound and outbound calls.
Omnichannel Customer Service: Understanding Omnichannel Contact Centers
With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
5 Ways Your Customer Experience Management Platform Could Be Doing More for You
At the core of the contact center is the software that enables agents to be more productive and provide quality customer support. The customer experience management tool your contact center uses should make agents more efficient and organized to boost overall...
Sentiment Analysis Tools: What Are They, What Do They Do, And How To Use Them
There are several measures contact centers can take to gauge their success, and listening to call recordings is arguably one of the most important ones. After all, a Microsoft survey found that 44% of respondents in America still prefer to use the phone as their primary customer service channel. So, phone recordings can offer a wealth of knowledge for you and are worth taking the time to listen over.
What is a VoIP System?
Legacy phone systems can hold a business back more than people may realize. Many customers still prefer to contact a company over the phone, or it may be the only option they have. One survey found that nearly seven in ten respondents, about 69% of surveyors, stated they prefer to talk to a live agent over the phone, as one of their top three preferred methods of communication with a company’s customer service department.
Enterprise Contact Center Solutions: Your New Keys to Success
Does your company have a contact center solution? If not, you may be missing out on some serious business.
Beyond Omnichannel Analytics: Don’t Sell Your Customer Experience Short. Here’s How Game Changers Do It
Omnichannel analytics and delivering a quality customer experience is at the top of the list for contact centers. This can only be accomplished when well-oiled gears are running behind the scenes.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.