Get the right people in the right places when you need them with LiveVox’s strategic workforce management (WFM) partners, including Aspect Software, Calabrio, and Teleopti. LiveVox’s cloud technology optimizes the use of WFM solutions that depend on a centralized data repository to optimize workforce scheduling. LiveVox’s integration with WFM solutions help contact centers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.DOWNLOAD WFM BRIEF
Uncover customer insights, improve targeted training and create more effective quality monitoring via integrations with leading speech analytics providers including Castel, CallMiner and NICE. LiveVox’s 100% call recording of all inbound, outbound, and blended call activity help make the most out of speech analytics whose effectiveness is dependent on the ability to leverage call recordings.
Multiply your reach to consumers, maximize every customer touch point, and tailor your communications to each consumer with a seamless interface to Salesforce for customer contact data. Contact centers can leverage Salesforce’s robust CRM solution to customize campaign efforts with LiveVox.
If you’re looking to expand your reach, our cloud contact center solutions can help you expand across segments, accelerating cloud adoption from historically hardware-based operations. For our strategic partners, LiveVox not only offers a path to a growing audience, our pure cloud technology and open APIs significantly simplify integration paths with your existing environment. Meet with our Advanced Technology Group (ATG) to find out moreconsult with atg