Patient Engagement Benchmarks: 10 Healthcare Statistics You Need To Know

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

Share this story

Patient engagement is pivotal to delivering exceptional care and cultivating lasting relationships in the ever-evolving healthcare landscape. These healthcare statistics offer insights into patient behaviors, preferences, and expectations, serving as benchmarks to guide strategies for enhanced patient engagement. In this article, we delve into ten crucial healthcare statistics that illuminate the path to patient-centric success.

1. 80% of consumers hold online reviews in equal regard to personal recommendations

In the contemporary healthcare landscape, the sway of digital engagement is undeniable. Remarkably, 80% of consumers hold online reviews in equal regard to personal recommendations. This proves the power of digital engagement and how easily your reputation can spread by word of mouth in an online world. 

This shift in patient behavior underscores the pivotal role of digital platforms in shaping patient acquisition and retention strategies.

Embracing these digital channels goes beyond mere engagement; it’s about creating a digital narrative that resonates with potential patients. Online reviews, testimonials, and success stories become the threads that weave a tapestry of trust. Patients seeking care now navigate a dynamic online realm, seeking assurance and authenticity in their decisions. By curating a positive online presence, healthcare providers can cultivate a digital reputation that is a testament to their commitment to exceptional care.

Patients have options and they’re influenced by the online research they do long before they ever become a patient. 

In the vast realm of the internet, health-related information stands as a beacon of curiosity. An impressive 83% of adult internet users conduct online research for health-related queries. This statistic is more than a numerical representation; it’s a testament to the era of empowered patients who seek knowledge, understanding, and empowerment in their healthcare journey.

For healthcare providers, this statistic carries profound implications. It places an onus on disseminating accurate, reliable, and accessible information. The digital doorway to your practice is often your website, which should serve as a comprehensive repository of expertise. From conditions and treatments to preventive measures, patient education becomes a cornerstone of informed decision-making. By ensuring that patients find credible information on your website, you foster trust and equip them with the tools to make confident choices.

3. 62% of smartphone owners utilize their devices to seek information about health conditions

It’s true that when it comes to researchingIn health conditions Google can more often be more foe than friend, but in the modern age, mobile devices have undeniably transformed into most patients’ intimate companions. Within the healthcare realm, the statistics show that 62% of smartphone owners utilize their devices to seek information about health conditions. This shift isn’t just a preference; you need to optimize your presence for mobile accessibility.

The mobile imperative transcends mere responsiveness; it’s about delivering a seamless user experience that mirrors the fluidity of mobile interactions. Patients expect information at their fingertips, intuitive navigation, and content that adapts to different screen sizes. Failing to cater to this expectation risks alienating many potential patients seeking information while on the move. By embracing mobile optimization, healthcare providers extend the reach of their patient engagement efforts, ensuring that patients can access vital information conveniently and confidently.

4. 80% of patients prefer digital communication channels

The demand for convenient communication is a high priority in the intricate web of patient-provider interactions. The numbers speak for themselves—80% of patients prefer digital communication channels such as emails, texts, or patient portals when it comes to appointment reminders and follow-ups. This paradigm shift isn’t just a preference; it’s a manifestation of patient expectations evolving in tandem with the digital age.

The numbers speak for themselves—80% of patients prefer digital communication channels such as emails, texts, or patient portals when it comes to appointment reminders and follow-ups

Adopting these digital channels transforms patient engagement from a traditional one-way street into a dynamic conversation. The convenience offered by digital platforms aligns seamlessly with modern lifestyles, catering to patients’ busy schedules and the rhythm of their daily lives. Automated appointment reminders delivered via email or text extend a digital hand, easing patients into their healthcare journey with a touch of modernity. Moreover, these channels allow patients to manage their appointments and confirmations and even reschedule at their convenience.

5. 92% of patients expect their healthcare providers to send them personalized reminders and messages

The healthcare landscape is witnessing a paradigm shift—patients are no longer content with one-size-fits-all approaches. In this personalized era, 92% of patients expect their healthcare providers to send them personalized reminders and messages. The undercurrent of this statistic runs deep; it reflects a desire for a healthcare experience that recognizes patients as individuals with unique needs and preferences.

Personalization isn’t just about addressing patients by name; it’s about crafting interactions that resonate with their health journey. A personalized reminder for an upcoming appointment or a tailored message that reflects an individual’s health goals speaks volumes about a provider’s commitment to well-being. This level of attention cultivates trust, as patients feel seen and understood beyond their medical conditions.

6. Over half of patients in the US have used or are interested in using telehealth services

The realm of healthcare has been forever transformed by the rise of telehealth. In a recent J.D. Power survey, 67% of respondents reported using telemedicine services. And McKinsey found that an impressive 76% of patients are interested in telehealth. These healthcare statistics illuminate a seismic shift that isn’t merely a trend; it’s a fundamental change in patient preferences and expectations for healthcare delivery.

Telehealth isn’t just a virtual consultation; it represents patient-centric care in the digital age. It aligns with patients’ busy schedules, offering the flexibility to access care without the constraints of physical presence. Whether it’s a routine follow-up, managing chronic conditions, or seeking expert opinions, telehealth connects patients and providers, transcending geographical boundaries.

7. 57% of individuals acknowledge social media’s impact on their choice of healthcare provider

In an age where information flows seamlessly through digital channels, the role of social media has emerged as a potent force in patient engagement. Consider that 57% of individuals acknowledge social media’s impact on their choice of healthcare provider. This statistic underscores the significance of establishing a compelling social media presence beyond promotion—it’s about education, engagement, and fostering a sense of community.

Social media platforms offer a unique canvas for healthcare providers to showcase their expertise and insights. Sharing relevant health tips, debunking myths, and providing insights into innovative treatments position providers as credible sources of information and cultivate a sense of trust. Moreover, platforms like Facebook, Instagram, and Twitter create spaces for patients to ask questions, seek advice, and engage in meaningful discussions.

8. 72% of patients wield online reviews as a compass to navigate the sea of healthcare providers

In the digital age, patient reviews have transcended from mere testimonials to influential credibility markers. A staggering 72% of patients wield online reviews as a compass to navigate the sea of healthcare providers. This statistic is more than a number; it reflects the digital era’s democratization of information—a realm where patient experiences can sway decisions.

A staggering 72% of patients wield online reviews as a compass to navigate the sea of healthcare providers

These patient reviews aren’t just snapshots but windows into the patient journey. They offer prospective patients a glimpse into the tangible experiences of those who have sailed these waters before. Healthcare providers who embrace patient feedback, both positive and critical, demonstrate a commitment to transparency and continuous improvement. Addressing concerns and acknowledging accolades alike fosters a dynamic dialogue, nourishing trust that stands as a beacon in the vast expanse of the digital landscape.

9. Patients that have a negative patient experience are three times more likely to switch providers

The bond between experience and loyalty is irrefutable—and current healthcare statistics back that up. Patients that have a negative patient experience are three times more likely to switch providers than patients who have excellent experiences. This statistic isn’t merely a data point; it’s a declaration of the symbiotic relationship between patient experience and loyalty—a testament to the enduring impact of every touchpoint along the patient journey.

Satisfied patients aren’t just recipients of care; they’re participants in their healthcare narrative. They feel seen, valued, and understood beyond their medical conditions. Their concerns are acknowledged, their preferences are honored, and their experiences are met with empathy. It’s a dance of human connection that extends beyond the clinical to the emotional, resonating in the hearts of patients who feel cared for beyond the confines of the exam room.

10. 80% of patients prefer digital communication

In the contemporary healthcare milieu, technology has metamorphosed from an accessory to an essential. An enlightening 80% of patients prefer digital communication with their healthcare providers. This healthcare statistic transcends mere preference; it underscores the modern patient’s expectation for a seamless blend of medical expertise and technological innovation.

Incorporating advanced solutions like LiveVox’s patient engagement tools isn’t just a matter of staying current—it’s about elevating patient interactions to new heights of excellence. The era of digitization isn’t an impersonal intrusion; it’s an opportunity to enhance the patient experience. From personalized appointment reminders to seamless telehealth interactions, technology has become the bridge connecting patients to care conveniently and efficiently. 

Staying informed about these healthcare statistics is instrumental in shaping patient engagement strategies. By aligning with patient preferences, healthcare providers can forge deeper connections, enhance the patient experience, and ultimately contribute to better health outcomes. 

Ready to elevate patient engagement?

Unlock the potential of patient engagement with LiveVox’s innovative communication solutions. From streamlined digital and automated messaging to personalized interactions, our tools empower healthcare providers to meet patient expectations effectively. Learn more about how LiveVox can transform your patient engagement strategies and drive positive outcomes.

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

How Will You Use AI
in Your Contact Center?

Learn how top leaders are ranking and prioritizing AI adoption and implementation in their contact centers.

Fill out the form below to download the report:


About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

You May Also Like

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds