Explore how AI elevates contact center capabilities in our blog. Learn practical applications, from predicting customer intent and behavior to preventing churn.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
AI Benchmarks in Customer Service: Prepping For the Enhanced Contact Center
AI benchmarks stand as the North Star for contact center operators, leading the way towards excellence and best practices that will set the next standard.
Achieving and Maintaining a Dynamic Customer Engagement Strategy
An effective customer engagement strategy leads to more satisfying customer experiences, more effective marketing campaigns, and more profitable performance all year long. It ensures that customers interact with and purchase from your brand not just during peak season...
Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance
Large language models are an exciting, if mystifying and maybe even a little daunting, advancement in machine learning and natural language processing. Table of contentsWhat is a large language model? Understanding the essence of large language modelsThe...
Healthcare KPIs: The Best Metrics For Improving Patient Experiences
Tracking healthcare KPIs (key performance indicators) has become paramount in gauging patient engagement and ensuring continuous improvement in service delivery. These vital metrics offer insights into areas that need attention, facilitating strategies for enhanced...
How LiveVox Is Reshaping The Patient Experience Through Digital Engagement
Open enrollment presents a unique set of healthcare changes for providers each year.
Exploring OpenAI’s ChatGPT: Uses For Customer Experience and Contact Center Operations
In the landscape of Artificial Intelligence (AI), ChatGPT emerged as a transformative force that is reshaping how businesses engage with customers and optimize their contact center operations. But what kind of AI is ChatGPT? In this comprehensive guide, we'll dive...
What’s New Now: An Overview of BPO Trends 2024
The business process outsourcing (BPO) industry is constantly evolving, driven by technological advancements and changing market dynamics.
Guide to Cell Phone Blacklist Compliance (2024 Update)
Over the last few months, the apparent acceleration in the adoption of cell phone blacklist services and applications has caught the attention of contact center leaders. The concern over blacklists is understandable since a blacklisted number could make it more...
Voice IVR in 2024: The Most Common Requests from Customers in 2024
IVR phone services can have many benefits for companies. When you automate the way your business receives customer phone calls then you can ensure the same level of service for every call.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.