Check out all the insights and innovations happening in today’s modern contact center.
Royal Caribbean International is one of the world’s leading cruise companies, priding themselves on continuous innovation and a commitment to providing friendly and engaging service to their global customer base. They were able to leverage SpeechIQ’s Call Driver...
Customers want answers to their questions in a convenient and timely manner. According to research, the most important attribute of customer service is fast response time. In order to get solutions quickly, customers prefer the self service options businesses now...
Speech analytics is changing how contact centers operate. By surfacing critical insights about call intent and customer concerns, this emerging technology allows CX leaders to make more informed business decisions. This can lead to: Lower call volumes Better quality...
We demoed SpeechIQ, the latest addition to the LiveVox contact center platform suite, at last week’s Strategy and Tech virtual conference. Jason walks you through how to sift through the treasure trove of data in your recorded customer calls, a few use cases where...
Ten Tips for Optimizing a Remote Agent Workforce For obvious reasons (which we need not go into here), the ability to manage, motivate, and optimize a remote, dispersed workforce has never been more critical for today's contact center leaders. While working from...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
