Check out all the insights and innovations happening in today’s modern contact center.
Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers? Table of contentsIndustry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?Strategic priorities in the industry todayThe role of reporting...
The Office Gurus is a leading BPO based out of Florida that operates contact centers in El Salvador, Belize, Jamaica, and the USA. In this article, we'll explore how this BPO used speech analytics to drive results. They work with clients from a wide range of...
Speech analytics is no longer a new thing. Are you aware that you can start to use speech analytics for risk mitigation? In this article, you're going to get 5 tips to help you understand how you can take advantage of speech analytics to help secure your operations....
Any salesperson worth their salt knows that all customer feedback is valuable—even and especially the negative type. Publicly responding to negative comments or taking the extra time to follow up after a poor survey rating can go miles for improving products and...
What are the benefits of call center speech analytics when managing a remote workforce? Here are our top tips and considerations Contact centers currently managing their workforces remotely face a myriad of challenges around agent performance, quality, and compliance....
Cloud based Text to Speech (TTS) is a valuable technology for contact centers. Agents and customers benefit greatly from TTS, and here's how! Table of contentsWhat is Text to Speech?The Power of TTS for Call CentersInteractive Voice Response (IVR)Expand ReachOutbound...
In this article, we will explore how customization is the key to improving your business and share specific ways customer service journeys can be customized using analytics and data. Table of contentsUnderstanding the power of personalizationAI-Powered Personalization...
As a business, you strive to provide the best products, services, and support to your customers. What you measure to define success may differ, but the need to manage quality is part of that success. Table of contentsWhat is a Quality Management System?7...
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known...
Understanding business operations analysis and fulfilling customer needs and expectations have become paramount for sustainable success. But how can businesses effectively analyze their operations and align them with customer desires? The answer lies in learning from...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
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