Does your company have a contact center solution? If not, you may be missing out on some serious business.
Digital Transformation
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What’s a Cloud-Based Contact Center? Exploring Software & Technology
Customer service is a defining factor in the customer experience, influencing everything from a customer’s purchasing decisions to their brand loyalty. You can’t provide top-notch customer service without a simple, reliable way for customers to communicate with you....
Call Center Phone Systems and CRM Integrations
One of the top priorities every contact center has at the top of their list is to deliver a wonderful, satisfactory customer experience. Most companies require agents to undergo weeks worth of training before starting on the phones.
Call Center Outsourcing: 6 Things to Consider
Your contact center is the first “face” your customer sees. When you choose to outsource your customer service, you are choosing who represents your organization, the kind of impression you want to make customers, and how you’ll be remembered for their future...
5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2023
Let’s be honest: customer expectations for modern retail banking and payments were already in question before the pandemic.
How Workforce Management Solutions Can Help You Predict The Future (And Avoid Repeating The Past)
A workforce management solution is a phrase that gets thrown around a lot these days. Many contact centers are looking to add new systems and processes to their business, but they aren't always sure what this means for them. In this article, we'll show you how WFM can...
How Technology is Revolutionizing Procurement Processes
Procurement processes are an essential part of any business that involve the purchase of software or services from external sources. Traditionally, procurement processes involved a lot of manual tasks, including negotiating with suppliers, creating purchase orders,...
Challenges for the Financial Services Industry in 2023 / 2024 (Banking, Retail & Global Outlook )
The financial services industry has undergone a fundamental shift for many years now. As more people rely on digital to handle tasks and expect businesses to meet their new digital needs, financial services have been pivoting. Over the last few years, the focus on digital transformation has accelerated. Finding ways to exceed customer expectations and stay competitive presented as main challenges in the past year.
Tips for Operations Leaders: Managing Your Contact Center Through a Recession
The economy is facing uncertain times in the upcoming year, with some parts of the world fully in a recession and others bracing for one. Macroeconomic forces created on the tails of COVID have left contact centers from financial services to retail to the tech sector...
Digital & Data: The Building Blocks For an Account Recovery Management Overhaul at United Collection Bureau, Inc.
The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation. This is especially true for outsourced AR agencies where compliance, costs, and competition leave many agencies cautious of utilizing digital...
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.