Check out all the insights and innovations happening in today’s modern contact center.
The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. and globally. First up, we've expanded our international communication...
The term "technical debt" might seem like just another buzzword, but neglecting this often-overlooked aspect of your contact center operations can have significant real-world consequences and financial implications. Your center relies heavily on various software...
In financial services, each interaction carries a lot of weight, so the art of segmentation is a powerful ally. It enables a tailored approach that resonates with each customer's unique needs. In this dynamic landscape where digital transformation intertwines with...
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
10 Key Statistics About AI-Driven Customer Experience in Financial Services
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
In a world where technology changes faster than you can say “your call is important to us,” cloud based contact center solutions are where it’s at.
Table of contentsTiming is Everything …Make it Easy….Make it Count….Cloud is Simplifying Customer Feedback StrategiesFAQs In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared...
As the cost of education continues to rise, students often turn to education lenders for financial support. In today's digital age, it’s crucial for you to embrace technology and leverage digital channels to enhance the customer experience. By anchoring your lending...
Effective customer engagement is the key to success for any business process outsourcing (BPO) company. However, many BPOs unknowingly fall into common pitfalls that hinder their customer engagement efforts. In this article, we'll explore the five signs that indicate...
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
