Check out all the insights and innovations happening in today’s modern contact center.
As more organizations shift their contact center to work from home or a hybridized model, the importance of cloud security becomes increasingly apparent. The cloud is indispensable when it comes to creating a successful contact center in a work from home environment....
As 2020 comes to a close the world collectively turns inward and considers what shaped the past year. The past molds the future and reflection affords us the opportunity to act the potter. 2020 has been a year with massive amounts of upheaval and change to the...
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Even in the most challenging times companies can make life easier for their customers. While other financial institutions provided blanket deferment options in response to the coronavirus pandemic, New Credit America decided to come up with a different approach...
How Internal Chat Boosts Productivity For Remote Teams Staying connected has never been so important. A key component of your company’s shift to remote work will be keeping lines of communication intact and open. In an office setting, it’s easy to tap your co-worker’s...
Evolving to an At-Home Agent Experience While many contact centers rely on traditional office setups, as the effects of the COVID-19 pandemic develop and we all work together to slow the virus' spread through social distancing, there could be an effect on how you...
How An Automated Cloud Can Work For Your Business The Key Benefits of Using an Automated Dialing Platform Today, we’re focusing our attention on the Automated Cloud, and the value it can deliver to your company. The Automated Cloud is a type of platform that uses the...
Reduce Engagement Costs with True Omnichannel TDECU, the largest credit union in Houston and the 4th largest in Texas, with over 260,000 members found: “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly...
Is your Contact Center Prepared for the Holiday Rush? When you think about the holidays your first thought probably includes lots of parties, brisker temperatures, and cherished time with friends and family. Customer service folks across any industry might think of...
Ways to Know It's Time to Update your Contact Center Platform ER doctors and paramedics keep in mind that they meet patients on one of the worst days of the person’s life. This isn’t always true for patients who contact their healthcare organization, but regardless of...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
