Check out all the insights and innovations happening in today’s modern contact center.
As customers, we take for granted that technology works when we want it to. When we order food on Grubhub, a delivery driver soon appears with the order. When there’s heavy traffic, we trust our GPS apps to find an alternate route. All of this happens...
Pain points are the source of bad customer experiences. They are moments during the customer service journey that cause frustration and reflect poorly on your organization. The good news is that you can strategically target these areas to reduce frustration and...
Your call center software might come with all the bells and whistles under the sun, but if it doesn’t work when you need it to, those features aren’t worth the cost of the proverbial package they came in. Reliability is paramount to delivering consistently excellent...
Customer demands are changing faster than ever. But keeping up with them is not as daunting of a task as it may seem. Call center cloud solutions give you the flexibility to adapt. You can easily incorporate new technology and communication trends into its...
Our 2nd edition Omnichannel Trends Report is here! The report looks at how contact centers managed customer communications during the pandemic and makes predictions for emerging 2021 trends. In the first edition of this report released in January of 2020, we made...
Operating a call center is essential to your business. Customers inevitably need to contact you to change settings on their accounts, make payments, or, unfortunately, make a complaint. You need to have a call center that is equipped to handle anything your customers...
Digital communication channels, including SMS, email, and webchat, now play an integral role in the omnichannel customer journey, helping to expand customer self-service options and enabling contact centers to handle high volumes of support tickets with limited agent...
Lasting relationships with your customers are built upon the control of the quality of goods and services you provide. An effective quality management system (QMS) ensures your standards of goods and services are upheld and delivered consistently. An effective QMS...
The capabilities and efficiencies of your contact center drive business goals. Real-time reporting and business intelligence allow you to get a full view of your business and make the necessary changes to optimize your output. Reporting enables you to make...
AI in the contact center is not a new concept, but it has often been viewed with trepidation by agents as something that is coming to replace them entirely. While AI is an incredible and rapidly evolving technology an agent-less future is nowhere near on the horizon...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
