Handling customer complaints is a time sensitive ordeal. Here are quick tips for handling customer complaints in your call center.
Customer Experience
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
4 Call Center Agent Soft Skill Training Methods
Call center training is an integral part of delivering a great customer experience. During the process, you cultivate habits and knowledge within your agents that shape outcomes across the customer service journey.
Improving the Mortgage Customer Experience: Digital Engagement
Learn how mortgage lenders can maintain digital engagement even when demand for loans is high.
How to Empower Agents to Deliver a Patient-Centric Experience
Get the insights on how to deliver an enhanced patient experience through agent empowerment.
4 Ways To Improve Customer Experience in Your Call Center
Four ways to improve customer experience in your call center (with examples)
Why Your Omnichannel Customer Experience Needs Omnichannel Analytics
Does your contact center have a single view of the customer journey? Use omnichannel analytics for actionable insight to help deliver seamless customer experiences.
6 Ways Retailers Can Generate Revenue with Their Contact Center
Table of contents Be customer-centric Eliminate the wait Automate retail sales Delight by actioning data Training based on human connection Offer expert help Build brand awareness in out-the-box ways Wondering how to drive sales in retail as a manager? The competition...
How to Create the Best Knowledge Center for Self Service
Self-service is becoming increasingly popular, as it’s usually quick and convenient to use. In fact, it has become so popular that 88% of people now expect companies to have an online self-service portal. This just goes to show that companies need to start focusing on self-service, if they haven’t before, or expanding on existing services.
Customer Messaging and the Elevated Customer Experience
Customer messaging platforms like SMS and webchat have emerged as forerunners in the way that customers prefer to communicate with the companies they do business with. It is sometimes referred to as instant messaging, webchat, online chat, texting. This kind of two way messaging allows two or more parties to have a conversation via a common platform.
30+ Customer Experience Statistics that Will Make You Want to Up Your Game
Customer support and success can often get buried behind other business needs like product, marketing, and sales. However, creating a high-level customer experience, retaining customers, and creating loyal advocates, is extremely valuable to any...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.