Check out all the insights and innovations happening in today’s modern contact center.
With the advancement of cutting-edge call center technologies, customers expect top-notch support. Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. To meet these rising expectations, companies are investing in their customer support strategies by improving their own internal call centers or outsourcing their call center services.
When a customer calls in to a call center, the quality of service they receive impacts their impression about a company. The first time a customer calls in to speak with an agent is even more critical. First impressions, as most could probably agree, play an important...
Your customers are rational thinkers who know what they need, research to learn about their options, and make informed, practical decisions about what to buy… right? Well, not always.
In this article we’re going to explore the CX benefits of a single pane of glass.
In any contact center, reducing average handle time (AHT) is a top priority. This metric is a key indicator of how efficiently your call center is running.
89% of consumers are more likely to make another purchase after a positive customer service experience. In order to improve customer service in your contact center, you need to focus on creating a positive relationship with your customers.
Just think for a moment about the number of times you’ve called a customer service hotline in the last year. How does that compare to five years ago? Ten years ago? Table of contentsWhat Are AI and NLP?6 Ways AI and NLP are Transforming Customer ServiceAdded...
When it comes to customer interaction, today’s customers have become accustomed to engaging with companies through multiple channels. Most of the time, your customers use different channels to gather information on your products and services in order to make a purchase decision.
Most people would be surprised to learn that the cost of retaining one customer is far less than that of acquiring a new one. One study estimates that number to be 6 to 7 times less expensive. Using a support ticket system is an excellent way to gain a...
Discover how to improve service levels and exceed customer expectations in your contact center.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
