Check out all the insights and innovations happening in today’s modern contact center.
We all know that education plays a pivotal role in shaping individuals’ lives and driving societal progress. As the demand for higher education continues to grow, student loan lenders face the challenge of catering to diverse needs and providing a seamless borrowing...
The power of a single conversation to build customer relationships is an idea that all sales and service teams understand. With the digital expansion of conversation venues, customers and sales teams have more opportunities for connection than ever across more...
Table of contentsA Profitable Feedback LoopFive questions you can tell you a lot about your customer. How to better meet their needsCustomer satisfactionYour value to your customerChallenges facedWhy us?Data aboundsSocial mediaWebsite engagement Contact...
In today's digital age, technology has become an integral part of many industries, including education. With the increasing reliance on digital lending technologies, it’s no surprise that they’re making a significant impact on student success and satisfaction when it...
CRM vs. system of record: what’s the difference and why does it matter for your business?
One of the top priorities every contact center has at the top of their list is to deliver a wonderful, satisfactory customer experience. Most companies require agents to undergo weeks worth of training before starting on the phones.
The contact manager is a vital customer service function that helps companies retain their customers, increase loyalty, and build their brand. To do this, agents must be equipped with the right tools to make every interaction as easy and seamless as possible for the...
What does a transformational inbound customer service strategy look like and how does it differ from an outbound strategy?
A cloud CRM is a customer relationship management tool that’s used to provide a satisfactory customer experience.
Call center training is an integral part of delivering a great customer experience. During the process, you cultivate habits and knowledge within your agents that shape outcomes across the customer service journey.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
